Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn, unused, with tags attached, and in its original packaging. You'll also need your receipt or proof of purchase.

To start a return, please contact us at glowithlumia@gmail.com with your order number and photos of the item. Do not send anything back without contacting us first, we do not accept unrequested returns. Once your return request is reviewed and accepted, we will provide you with further instructions. Please note that we do not provide return shipping labels; return shipping costs are the responsibility of the customer.

Damages and Issues

Please inspect your order upon reception and contact us immediately at glowithlumia@gmail.com if your item is defective, damaged, or incorrect. Include photos so we can assess the issue and make it right. We will arrange a replacement or store credit at our discretion.

Non-Returnable Items

The following items cannot be returned under any circumstances:

Sale or discounted items
Gift cards
Jewellery (earrings, necklaces, bracelets, rings) — for hygiene reasons
Items that have been worn, washed, or are not in original condition
Items without original tags or packaging

Exchanges

We do not offer direct exchanges. The fastest way to get the right size or style is to return your eligible item and place a new order separately once your return is approved.

Refunds

Once we receive and inspect your return, we will notify you of the outcome within 3 business days. If approved, your refund will be issued as store credit or to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at glowithlumia@gmail.com.